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Privacy Policy

How Tech Help With Q collects, uses, and protects your information, in plain language.

Effective date: July 19, 2026

The Short Version

When you fill out my contact form, I get your name, email, and message (and your phone number, if you choose to share it). I use it to reply to you. That’s it. When you book a session, that happens on Calendly’s platform, under Calendly’s own privacy policy. Calls and texts to my business number are handled by Quo, my phone service provider, under Quo’s own privacy policy. Calls and voicemails are recorded and transcribed so I don’t lose the details, and if I can’t answer, an AI assistant takes a message. I advertise on Google, so this site uses Google Analytics to count visits and tell me whether those ads are working. It shows me which pages people look at, not who you are. I don’t sell or share your information with anyone. My fonts are hosted right here on this site, not pulled from Google, so they don’t pull in any outside tracking.

Who I Am

Tech Help With Q is a Calgary, Alberta-based tech support business, run by me (Q), helping seniors in Calgary get comfortable and confident with their devices, in-home and remotely. This policy explains what information I collect through this website (techhelpwithq.ca), how I use it, and how you can reach me with questions.

Information I Collect

What you give me directly

The only place this website asks you for information is the contact form. When you submit it, I receive:

  • Your name
  • Your email address, so I can reply to you
  • Your phone number (optional, only if you choose to include it)
  • How you heard about Tech Help With Q: a simple dropdown (friend or family, online search, social media, community event, or other)
  • Your message: whatever you tell me about how I can help

That’s the complete list. There are no user accounts, logins, or hidden fields on this site.

When you call or text me

My business number, (825) 900-8475, runs on Quo, a business phone service. When you call, text, or leave a voicemail, Quo connects us and keeps a copy of the conversation (your number, your messages, and any voicemails) so I can see it and reply. A few things you should know about how that works:

  • Calls are recorded. Every call to and from my number is recorded and transcribed, so I can keep track of what we talked about and nothing gets lost between visits. You’ll hear a notice at the start of the call. Recording is automatic and I can’t switch it off for a single call, so if you’d rather not be recorded, just say so and we’ll carry on by text or email instead. You can also ask me to delete a recording at any time.
  • Voicemails are recorded and transcribed. Quo keeps the recording and automatically turns it into text, so I can read your message and get back to you sooner.
  • An AI assistant may answer when I can’t. If I’m in a session, Quo’s AI assistant (called Sona) may pick up, answer basic questions, and take a message. Those conversations are recorded and transcribed too. It’s fine to just leave your name and number. I’ll always call you back myself.

What’s collected automatically

This website is hosted by Netlify. Like any web host, Netlify’s infrastructure automatically logs basic technical information when you visit, such as your IP address, browser type, and the pages you visit. Netlify uses this for security and site reliability. I don’t use this information to identify or profile individual visitors.

This site also uses Google Analytics. It sets cookies in your browser and tells me things like which pages people visit, roughly where visitors are from, and whether they arrived from one of my Google ads. It doesn’t show me your name, and I don’t connect it to anything you send me through the contact form.

How I Use Your Information

I use the information you send through the contact form for exactly one purpose: to respond to your message and help you with whatever you reached out about. I don’t use it for marketing lists, I don’t share it with advertisers, and I don’t use it to build a profile of you.

Third Parties I Work With

I keep this list short on purpose:

  • Netlify: hosts this website. Netlify has its own privacy policy covering how it handles this data.
  • Web3Forms: delivers contact form submissions to me (this is how your message reaches me). Web3Forms has its own privacy policy covering how it handles this data.
  • Quo: provides my business phone line, so calls, texts, and voicemails to (825) 900-8475 pass through and are stored on Quo’s systems, including recordings and transcripts of calls, voicemails, and conversations with its AI assistant. Quo is a U.S. company, which means those calls and messages are stored on servers in the United States. Quo has its own privacy policy covering how it handles this data.
  • Google: provides the analytics on this site (Google Analytics) and the ads I run (Google Ads). Google sets cookies to measure visits and ad clicks, and that data is processed on Google’s servers under Google’s own privacy policy.
  • Calendly: powers the “Book a session” links you see on this site. When you click through to book a session, you’re taken to Calendly’s platform, and that booking is governed by Calendly’s own privacy policy. Calendly may set its own cookies once you visit their site to book. That’s outside of my control.
  • Stripe: processes card payments when you choose to pay online. Your card details go straight to Stripe, and I never see or store your full card number. Stripe has its own privacy policy covering how it handles this data.

I don’t share your information with anyone beyond these service providers, and I never sell your information. Full stop.

Cookies and Tracking

I keep this list short and honest:

  • Google Analytics. This is the one tracking tool I use. It sets cookies so I can count visits, see which pages actually help people, and know whether my Google ads are worth what I pay for them. If you’d rather not be counted, you can browse in private mode or install Google’s free opt-out browser add-on. The site works exactly the same either way.
  • Google Ads. I advertise on Google. If you arrive here by clicking one of my ads, a cookie tells Google the ad worked so I’m billed correctly. This site doesn’t show ads itself.
  • Self-hosted fonts. The fonts on this site live on my own server, not on Google Fonts or any other third-party font service. Your browser loads them straight from here, not from anyone else.
  • Calendly isn’t embedded on this site — booking links simply take you to Calendly’s own website (see “Third Parties I Work With” above), where Calendly may set its own cookies under its own privacy policy.
  • Payment button. The one thing that loads from another company when a page opens is the Stripe payment button on the homepage pricing section. It’s there so you can pay by card. Opening that page loads Stripe’s checkout script, so viewing it does contact Stripe. It doesn’t run ads or track you. Stripe has its own privacy policy (see “Third Parties I Work With” above).

How Long I Keep Your Information

I keep contact form messages, texts, call and voicemail recordings and their transcripts, and email correspondence only as long as I need them to help you: generally no more than 24 months, unless we’ve built an ongoing working relationship, in which case I keep what’s needed to serve you well. Server logs held by Netlify are kept only briefly, for security purposes. You can ask me to delete your information at any time (see “Your Rights” below).

How I Protect Your Information

This website is served over HTTPS, so anything you send through the contact form is encrypted in transit. I also keep a strict security policy on this site that only lets scripts run if they come from this domain or the specific services named in this policy. Nothing else gets to run on this page.

Your Rights

As a small business operating in Alberta, I follow Alberta’s Personal Information Protection Act (PIPA), and Canada’s federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), where it applies. In plain terms, you have the right to:

  • Ask what I have. Request a copy of any personal information I hold about you.
  • Ask me to fix it. Correct anything that’s inaccurate or out of date.
  • Ask me to delete it. I’ll remove your information unless I have a legitimate reason to keep it (like a legal or tax obligation).
  • Ask questions. I’m happy to explain exactly what I do with your information, in plain language, any time.

To exercise any of these, just email me (see “Contact Me” below). If you ever feel your concern hasn’t been addressed, you can also contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Children’s Privacy

Tech Help With Q is built for adults, primarily seniors. This site does not knowingly collect personal information from children, and the contact form is not intended for use by minors.

Changes to This Policy

If I update how this site handles your information, I’ll update this page and change the “Effective date” above. I don’t expect this policy to change often. My approach to your privacy is pretty simple, and I intend to keep it that way.

Contact Me

Questions about your privacy, or want me to update or delete your information? Just reach out.

Email: hi@techhelpwithq.ca

I aim to reply within a few business days, usually much sooner.